Useful Info

Switch Network Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.

Contact details
Email: [email protected]

What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Online identifiers (such as: Rockstar license id, Steam id, FiveM id, IP address)
• Purchase or account history

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Legitimate interest: to improve our products and services we provide

Account information

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Purchase or account history

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent

Information used for security purposes

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Names and contact information
• Customer or client accounts and records
• Purchase or account history
• Online identifiers (such as: Rockstar license id, Steam id, FiveM id, IP address)

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Legal obligation
• Legitimate interest: enforce and prevent violations of our terms or policies

Where we get personal information from

• People directly; when you use our services

How long we keep information

We keep information for 365 days after you last used our service except:

• Payment history; we are legally required to retain this for seven years
• Account identifiers; when it is used to prevent you from violating our terms of service

Your data protection rights
Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Information From Children

While we do not encourage persons under the age of 18 to use our services, we do acknowledge that they access our services. We do not knowingly collect personal information from children under 13 years old. If we become aware of  a child under the age of 13 accessing our services, we will remove their information except information required to prevent them from accessing our services (such as online identifiers like their Steam ID or IP address).

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated
1 June 2024